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General FAQ
  1. What is leatherbay?
  2. Does Leatherbay service Corporate clients for their promotional items? Is so minimums and procedure?
  3. Is it safe to send my credit card information to Leatherbay over the Internet?
  4. What payment methods do you accept?
  5. How is my order shipped?
  6. What is the return policy?
  7. What happens if my order is on backorder?
  8. What if I need to cancel or change an order?
  9. How do I check on the status of my order?
  10. Does Leatherbay charge sales tax?
  11. What is the warranty on leatherbay products?

  1. What is leatherbay?

    Leatherbay Incorporated is a California Corporation engaged in design, development and distribution of premium leather quality products. We currently sell all our products through our online store and through our partner online retailers and stores. We also work with corporate clients to customize products per their needs and specification.

    Our team has several years of leather and product experience which we use it to your advantage to bring the best premium leathers available worldwide at very competitive prices in the industry.



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  2. Does Leatherbay service Corporate clients for their promotional items? Is so minimums and procedure?

    Yes, we work with corporate clients in coming up with promotional items either within our existing line of products (with your own branding) or develop from scratch to meet your needs. Our prices are extremely competitive with less lead times and very low minimums. Please send in your requirements through our "contact us" page, and we will promptly get back to you with a detailed quote.



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  3. Is it safe to send my credit card information to Leatherbay over the Internet?

    Leatherbay uses high grade encryption (AES-256 256 bit) using Rapid SSL technology to ensure safe transmission of your credit card information. For additional information please see the security tab on the main page.




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  4. What payment methods do you accept?

    We accept Visa, MasterCard, American Express, and Discover Cards. We also accept PayPal and check/money order. In the case of check/money order, the shipment may be delayed by a day or two until the funds are cleared.

    In the case of check/money order, please write the order number on the back and mail it to the address provided in your invoice. Shipment will leave our warehouse as soon as the funds are cleared. International customers can pay with check/money order or paypal (where applicable).



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  5. How is my order shipped?

    For fastest delivery, products are shipped to you from our centralized warehouse. We offer free standard delivery on orders that are over $30 within continental USA. Please allow 5-7 business days for free delivery. We also offer a choice of expedited delivery based on our customer's requirements at additional charges. Rush and Next Day delivery is available for many items; additional charges apply.

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  6. What is the return policy?

    Customer satisfaction is our number one priority at Leatherbay. We unconditionally guarantee all unused or defective merchandise for 30 days from the date of shipment. If you are not completely satisfied with your purchase you may return or exchange any unused or defective merchandise for a prompt refund or exchange. There is no restocking fee for the merchandise returned in original packaging. This restocking fee and shipment cost will be waived if you are returning a defective or incorrect product for an exchange.  Please click on the returns link in the main page for more information.



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  7. What happens if my order is on backorder?

    Leatherbay Incorporated takes all the necessary steps to keep all the items in stock at all times. However, due to excessive demand, sometimes we run out certain sku's.  We do our best to verify availability, and to notify you of any known delays that would affect the timely processing of your order. Available merchandise will be shipped immediately upon processing with any out of stock or back ordered merchandise to be shipped separately upon availability. You may request to cancel your back ordered merchandise. You credit card will be charged only when the merchandise is shipped.

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  8. What if I need to cancel or change an order?

    Our first priority is to ensure that your items are shipped in a timely manner. When an order is placed with Leatherbay and all of the billing and shipping information has been accepted by the system, the order is automatically conveyed to our warehouse for order picking and shipment. Because of this, we are unable to adjust an order after it has been submitted.

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  9. How do I check on the status of my order?
    Simply login into your account and click on the "My account" link. You will be able to see all your orders, its current status, etc. In this page you will also have an option to add or edit multiple shipping addresses and various account settings.

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  10. Does Leatherbay charge sales tax?

    Leatherbay Incorporated charges sales tax on all merchandise shipped to any address within CA. There is no sales tax for merchandise shipped outside California at this time.

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  11. What is the warranty on leatherbay products?

    All the Leatherbay products are made under utmost care where each and every hide is carefully handpicked, inspected, cut and made into premium quality products by skilled craftsmen in their respective fields. We guarantee our products against manufacturing defects. Should you believe you have a defective merchandise, please contact us immediately. We will promptly replace, repair or credit upon inspection. Our warranty does not cover normal wear and tear, misuse or accidental damage. To return products, please click on the returns link on the main page.


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